COVID-19 Safe Protocols
The 2021 Barossa Vintage Festival will be full of fun and entertainment with COVID safe protocols! We acknowledge the uncertainty and we are working hard to ensure we follow SA Health requirements and government guidelines to deliver a COVID safe festival. We ask that those attending the Barossa Vintage Festival to please follow COVID safe practices when visiting different event holders and help stop the spread. Remember, safety comes first and we all have a part to play so we enjoy the Barossa Vintage Festival.
Our much-loved event holders are selling tickets based on capacity restrictions so please support and respect their guidelines.
- Stay home if you are unwell or showing COVID symptoms
- Keep 1.5m from nearest Vintage Festival-goer
- Wash your hands regularly. Wash for at least 20 seconds with soap and running water. Alternatively use alcohol-based hand sanitisers.
- Check-in using mySA Gov app
- Avoid crowded places, if an area seems congested stay away from that area.
- Follow the instructions of COVID Marshals and signage at different events
- COVID Safe messages may be delivered before, during and after events. Listen and watch out for information and follow the directions.
All messaging will be communicated by our website, social media, through commentary and signage on site at locations.
If you have any questions, look out for our COVID Safe Marshals at the events you attend. All attendees will be required to follow instructions of COVID Marshals. If a COVID Marshal requires assistance to manage an issue they will be assisted by the management team for the site where practicable. A significant issue may require SA Police to be called.
COVID-19 Terms and Conditions
In the case of any Government enforced restrictions, the Barossa Vintage Festival will be guided by the State Government of South Australia, SA Health, and LPA.
Changes to Events
Barossa Vintage Festival and the Event organisers reserve the right to alter prices, audience capacity or seating arrangements on the advice of Government and State organisations in response to Coronavirus (COVID-19).
In the event of a Coronavirus (COVID-19) related government closure resulting in the cancellation of Barossa Vintage Festival events, ticket holders will be contacted via email and presented with options to remedy the cancellation. Ticket holders will have four weeks (28 days) to respond to us, indicating which option they select. Failure to notify us of your selection within 28 days of the email being sent will infer that you select to donate the full ticket amount to the artist and/or venue at our election.
- Donate 50% of Your Ticket/s: Ticket holders can choose to donate 50% of their ticket/s to the artists and venues of the Event (less any Booking and Transaction Fees which will be retained by Barossa Vintage Festival).
- Refund: Ticket holders may request a full refund (less any Barossa Vintage Festival Booking and Transaction Fees which will be retained by Barossa Vintage Festival). Event managers and venues will not receive any payment in this instance.
Under the LPA, Barossa Vintage Festival is not required to provide a remedy if:
- A ticket holder is well and does not wish to attend an Event due to fears of exposure to Coronavirus (COVID-19); or
- A ticket holder is unwell and does not attend an Event (other than due to Coronavirus (COVID-19) illness or symptoms); or
- A ticket holder is from a group at a higher risk of Coronavirus (COVID-19); or
- A ticket holder is denied entry into the Event for reasons which were disclosed to the ticket holder in the ticket terms and conditions at the time of sale. For example, these reasons may include (but not be limited to) non-compliance with mandatory mask wearing or unwillingness to provide personal contact information when requested; or
- The ticket holder attends the performance and subsequently leaves part way through due to feeling unwell. In the event of a mandated requirement to self-isolate, ticket holders may be entitled to a remedy if:
- Ticket holders have contacted Barossa Vintage Festival no later than 6 hours prior to their Event start time and a discussion has occurred in regards to their ticketing options, ticketing options are outlined above.
- Proof of mandatory isolation is provided if requested by Barossa Vintage Festival no later than 6 hours prior the performance start time. In the event of Government mandated border closures, the ticket buyer will be entitled to a ticket remedy if;
- The ticket buyer has contacted Barossa Vintage Festival no later than 6 hours prior to the Event start time and a discussion has occurred in regards to ticketing options.
- Proof of border closure occurring after the date of ticket purchase is provided upon request to Barossa Vintage Festival no later than 6 hours prior the performance start time.
If you are feeling unwell with Coronavirus (COVID-19) symptoms and hold tickets to an upcoming performance contact Barossa Vintage Festival M: 0428 031 444 immediately to discuss your options. Barossa Vintage Festival strongly discourages patrons to attend Events when they are exhibiting COVID-19 symptoms. We will work with the ticket holder to find a remedy in the best interests of both the ticket holder and the event manager.
Coronavirus (COVID-19) Conditions of Entry:
If you and/or the members of your group are unwell, or have experienced cold or flu like symptoms within the last 14 days, and/or you or any members of your group have been in contact with someone with Coronavirus (COVID-19) and/or have returned from interstate or overseas and have been advised to isolate, we ask that you do not attend any Barossa Vintage Festival events or venues until you are well again and/or have been released from isolation and cleared by Coronavirus (COVID-19) testing.
If you are attending an Event as part of a group, as the primary ticket purchaser, you are responsible for knowing the contact details of all attendees in your group. In the event you are contacted directly by the Government, including the Department of Health for the purpose of contact tracing, you must: a) make the contact details of you and your group available and b) contact each member of your group, and request that they provide their contact details directly to the relevant health authorities. Venue management have a right to evict patrons who are displaying Coronavirus (COVID-19) symptoms. If an eviction from an Event occurs, the ticket holder and/or accompanying group will not be entitled to a refund or exchange.
Refunds – Events
Refunds or exchanges may be considered in compliance with the terms and conditions as outlined under the LPA Ticketing Code of Practice and under Australian Law. If Barossa Vintage Festival permits an exchange, an exchange service fee of $8.50 will apply. Please see the exchange conditions as outlined below.
If an Event is cancelled, your tickets will be exchanged or refunded in line with the LPA Ticketing Code of Practice. Refunds for tickets purchased by credit card via the Website will be refunded automatically to that credit card. In the event that you are entitled to a refund due to a major change (in accordance with LPA guidelines), the refund must be actioned prior to the time of the Event. If you attend the Event, or do not contact Barossa Vintage Festival prior to the Event, you are not entitled to a refund. No refunds will be issued at the time of, or after the Event takes place. Dissatisfaction of an Event does not entitle you to an exchange or refund, as per the LPA Ticketing Code of Practice.
Vintage Festival Parade
A COVID Management Plan (CMP) will be in place for the event. This plan outlines the safety strategies that will be implemented to manage the risk of COVID-19 Safety strategies that are based on the following principles:
- Density – ensuring space accommodates 1 person per 2 square metres
- Distancing – providing adequate space for people to be able to physically distance from one another
- Contact Tracing (see above) – providing means for capturing contact details for people attending
Plans also describe the management of COVID-19 operational control standards that include:
- Staff and patron health and wellbeing
- Hygiene and cleaning
- Public health education/information
- Food and beverage service
- Non-compliance and incident management
The Parade will have COVID Marshals to monitor the Parade route. All attendees will be required to follow instructions of COVID Marshals. If a COVID Marshal requires assistance to manage an issue they will be assisted by the management team for the site where practicable. A significant issue may require SA Police to be called.
Vintage Festival Parade Community Code of Conduct
- Stay home if you are unwell or have a cough, fever, sore throat, fatigue, shortness of breath or loss of taste or smell. Get tested Testing and tracing | SA Health
- Please do not come to our event until you are completely well and have a negative test result.
- Maintain physical distancing from people outside you core social group. Keep at least 1.5 metres away from others.
- Avoid physical greetings i.e. handshakes, kisses and hugs
- Avoid crowded places, if an area seems congested stay away from that area.
- Practice good hand hygiene – wash your hands with soap and water and use hand sanitisers that are available at event sites
- Cover coughs or sneezes, stop the spread of germs that can make you and others sick!
- Follow the instructions of COVID Marshals and signage when on site
- Ensure you scan COVID SAfe Check In when entering an event site (talk to staff/COVID Marshals if you cannot scan – we have a paper contact tracing form that can be used). Please scan each time you enter an event site.